Shipping & returns
All orders are shipped from our store in Germany. We generally ship all packages with DHL, the largest logistic company in the world! You will get the packages in your restrict from USPS in the USA and with Canadian postal service in Canada. In other countries they will came with the largest post office of your country. That’s the best and cheapest solution for all buyers. Shipping is calculated upon checkout and is based on your Country. The regular delivery time for ground mail delivery is 7-14 days for the air mail delivery from Germany to North-America/Japan. All goods remain property of BKS-Tuning (bks-tuning.com) until payment is made.
All packages are registered and insured. For international orders, we do not charge export fees or taxes. All import duties, fees or taxes are the responsibility of the buyer. Check with your custom office before you order an item from us.
BKS-Tuning will process all orders in a time fashion, but we are not liable for circumstances beyond our control. We will keep you updated if any problems arise. We can ship our products between Monday and Friday only. If a holiday is inside the time then we ship out the product as soon as possible as we can do.
Inspect your parcel carefully before signing for the package. Please note any irregularities or damage on the freight receipt. If the parcel is in good condition, open it immediately and check hidden damages. If damages are found, please notify your local delivery company and BKS-Tuning immediately. We must notified within 12 hours.
Refused or return shipments:
Refused or undeliverable shipments are not grounds for a refund! The shipment, if returned, will be held until we received the same shipping and handling fees to cover re-shipping! (within 14 days). If not, we subject a 50% restocking fee of the part price! Please use an shipping address where someone will be available to accept shipment to minimize problems. For PayPal user: please make sure that someone will be available to accept shipment at your PayPal address!
IMPORTANT: please notify the shipping company immediately if the parts damaged during the transportation and send an e-mail to us! We will not accept unauthorized returns! Please contact us whenever there is a need for adjustment!
You have the right to return the item if you don’t like them. The time frame is 30 days. Begin of that 30 day time frame is if the item is delivered at you. Returned parts must be in CLEAN, UNUSED and ORIGINAL condition, packed in the manufacturer’s original packaging and received BKS-Tuning within 30 days after you got the package. Please notice point 5-8 below! For used parts they must be in the condition you have got it.
Returned items will be inspected before a refund is issued. No C.O.D. refunds accepted! Damaged items must be returned within 5 days after you received the package and the following restrictions:
1. all products must be returned in original condition including packaging, instructions and hardware.
1.1 please keep your invoice and complete the return reason questionnaire and include it in the return package.
1.2 before sending your return shipment, please remove all extra labels from the outside of the package
2. No refunds or exchange on any part that has been modified or painted.
3. no returns or exchanges are permitted on special order items, custom order items, electronic products or body kits.
4. returning a product that you later found to be the wrong one shipped after you tried installing its not grounds for a return. You must notify us within 3 days of receipt so we can rectify the situation.
5. all returns must be shipped freight prepaid from the buyer. We only pay the shipping cost back to your address.
6. all return packages must be send back with the USPS or Canadian postal service!!! For other countries as USA or Canada you must use the cheapest way to returning.
7. Fill out a LOW CUSTOM DECLARATION (max. $30 because of the damaged part!) and leave a note in the part note field for example: DAMAGED ITEM (…the part which is defective) DURING THE TRANSPORTATION, BACK TO SENDER FOR EXCHANGE!
8. if you ignore point 5-7 we must charge you a fee of 50% from the part you ordered to cover our costs.
9. any products returned to us that not our own is an act of malice and fraud! Some items (and eventually all) contain hidden security identifiers which must be intact when we receive the product. We will not replace or return the product if it’s being passed off as one of our own or does not contain the marking. We will report such actions the postal service (for mail fraud) and any applicable local law enforcement. The item sent to us will be disposed of without further recompense.
10. If a part is not more available or have changed then you get your payment back only.
Send the return package to the following address:
Wolfener Straße 32-34